Terms of Service

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the Groupanda platform (“Platform”), operated by GP SOFTWARE MATEUSZ KLEMCZAK, a sole proprietorship registered in Poland, with its registered address at ul. Święty Marcin 29/8, 61-806 Poznań, Poland, VAT-EU: PL7773235105 (“Groupanda,” “we,” “us,” or “our”).

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

Groupanda is a workspace platform for creating, managing, and operating private online communities. It provides group workspaces with real-time messaging organized into channels, role-based access control, and membership-based paid access. Groupanda functions as a communication and collaboration tool, similar to a private workspace or team messaging platform, not as a social network or content distribution service. There is no algorithmic feed. Open Groups are listed in the Platform’s group search. The Content of every Group is visible only to its Members.

Groupanda acts solely as a software-as-a-service (SaaS) platform. We provide the technology infrastructure that enables Group Owners to create and operate community workspaces and Members to join them. Group Owners use the Platform as a tool to organize, communicate with, and manage access to their communities. Groupanda is not a party to any transaction between a Group Owner and a Member, except as the provider of payment processing infrastructure and the collector of a platform fee.

2. Definitions

“User”

means any individual who creates an account on the Platform.

“Group Owner” (or “Owner”)

means a User who creates and manages a Group on the Platform.

“Group Member” (or “Member”)

means a User who joins a Group.

“Group”

means a community workspace created by a Group Owner on the Platform, consisting of Channels, Members, and associated settings. The Content of a Group is visible only to its Members.

“Channel”

means a topic-based messaging stream within a Group workspace.

“Content” or “User Content”

means any text, images, documents, voice messages, links, or other materials uploaded, posted, or transmitted by Users through the Platform in the course of using the workspace.

“Subscription”

means a recurring monthly or yearly payment for a Plan (see Section 5.2) that gives access to the Channels of that Plan.

“One-Time Payment”

means a one-time payment for a Plan (see Section 5.2), with no renewal date, for the Channels of that Plan.

“Admin”

means a Member appointed by the Group Owner to help run a Group, with the permissions listed in Section 5.3. The roles in a Group are the Group Owner, Admins, and Members.

“Stripe”

means Stripe, Inc. and its affiliates, which provide payment processing services for the Platform.

“Connected Account”

means a Stripe Express account created by a Group Owner to receive payments from Members of their paid Group.

“Payment Processor”

means Stripe or any successor payment processing provider used by the Platform.

3. Eligibility

To use the Platform, you must be at least 18 years of age. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are accessing the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration and Security

4.1 Registration

To use the Platform, you must create an account by providing a valid email address and a password. Email verification is required before you can access the Platform. During onboarding, you must choose a nickname (minimum 3 characters). You must also provide a phone number. You may optionally provide your first name, last name, country, avatar image, profile header image, profile description, and social media links.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at hello@groupanda.com if you suspect any unauthorized use of your account.

4.3 One Account Per Person

Each individual may maintain only one account on the Platform. We reserve the right to suspend or terminate duplicate accounts.

4.4 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete.

5. Groups

5.1 Creating a Group

Any User may create a Group by providing a group name, a description, and a category, and by choosing an access type (open, invite-only, or approval-required). Group Owners may optionally set a group image and a header image, and may offer paid Plans.

5.2 Group Types

Free Groups: Groups where membership does not require payment. Users join according to the access type set by the Owner (open, invite-only, or approval-required).

Paid Groups: Groups in which the Group Owner offers up to five paid plans (“Plans”). Each Plan is either a Subscription, paid monthly or yearly, or a One-Time Payment with no renewal date, and gives access to the Channels the Group Owner assigns to it. Channels open to all Members remain available without a Plan. Depending on the Group’s settings, joining the Group may itself require a Plan. Membership fees are set by the Group Owner in one of the currencies supported by the Platform. Payment is processed through the Payment Processor.

5.3 Roles and Permissions

Group Owner: The User who created a Group, or to whom its ownership was transferred (Section 5.5). Owners have full control over the Group workspace, including: managing Group settings, Channels and membership pricing, creating discount codes for Subscriptions, approving or rejecting join requests, appointing and removing Admins, banning and muting Members, deleting messages, enabling paid memberships through Stripe Connect, transferring ownership, closing or deleting the Group, and everything an Admin can do.

Admin: A Member appointed by the Owner to help run the Group. Admins can ban, unban, mute, and unmute Members, delete messages posted by other Members, pin messages, invite people by email (Section 5.6), create and manage events and mark who attended (check-in), see every Channel, including Channels assigned to Plans, see each Member’s Plan and payment status, and export the member list and event attendance as CSV files.

Member: A User who has joined a Group. Members can send messages, images, documents, and voice messages in Channels, and engage in direct messages with other Members.

5.4 Group Deletion

Group Owners may request deletion of their Group at any time. For free Groups, a grace period applies before permanent deletion. A Group in which Members hold paid access that has not ended cannot be deleted immediately: the Group Owner closes it instead. From the moment the Group is closed, no new Subscriptions can be started, every Subscription is set to end with its current paid period and does not renew, Members with a Subscription keep access until the end of their paid period, and Members with a One-Time Payment keep access until the Group is deleted. The Group is deleted no earlier than the later of two dates: 30 days after it was closed, or the end of the last paid period. Upon deletion, all Channels, messages, and associated media within the Group are permanently removed. Transaction records are retained for accounting and legal purposes.

5.5 Transfer of Ownership

The Group Owner may transfer ownership of the Group to another active Member. The transfer is available once every Subscription in the Group has ended, including Subscriptions that are canceled and still running until the end of their paid period, and it is not available while the Group is closing. The previous Owner stays in the Group as an Admin. If the new Owner has not set up a Connected Account, Plans can be bought again once the new Owner sets one up.

5.6 Email Invitations

The Group Owner and Admins may invite people to the Group by email. You may send invitations only to email addresses you are entitled to invite, for example people who expect to hear from your Group, and you are responsible for the invitations you send. Invitations must not be used for spam or unsolicited bulk messaging (Section 7.8). An invitation expires after 30 days, and its recipient can choose, with one click, to receive no further invitations from the Group. The Privacy Policy describes the data we process about invited people.

5.7 Group Search and Ranking

Open Groups are listed in the Platform’s group search. When you search, the results are the Open Groups whose name contains the text you typed, with the most recently created Group first. These are the main parameters that determine the order of results. No one can pay for a better position, and Plans, prices and the number of Members do not change the order. Groups whose Owner’s account is suspended are not listed. Invite-only and approval-required Groups are not listed in group search.

6. User Content

6.1 Types of Content

The Platform supports the following types of User Content within Group Channels and direct messages: text messages; images (JPEG format, up to 5 MB per image, maximum 10 images per message); documents (PDF, DOCX, XLSX, PPTX, TXT, CSV, ZIP, RAR, 7Z, JSON, XML, MP3, up to 10 MB per file, one document per message); and voice messages (AAC format).

6.2 Ownership and License

You retain all ownership rights in the Content you post on the Platform. By posting Content, you grant Groupanda a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and distribute your Content solely for the purpose of operating and providing the Platform. This license exists only for as long as your Content remains on the Platform and terminates when you delete the Content or your account, subject to reasonable backup and caching periods.

6.3 Content Availability

Content posted in a Channel open to all Members is visible to all Members of that Group who have active access. Content posted in a Channel assigned to one or more Plans is visible only to Members holding one of those Plans and to the Group Owner and Admins. Content in a Channel that is not open to all Members and not assigned to any Plan is visible only to the Group Owner and Admins. Content in direct messages is visible only to the participants of that conversation. Section 6.2 of the Privacy Policy describes how images, voice messages and documents are stored. Groupanda does not use, analyze, sell, or share User Content for advertising, machine learning training, or any purpose other than operating the Platform.

6.4 Content Deletion

Users may delete their own messages. Deleted messages are replaced with a placeholder marker indicating the message was deleted. Images and voice messages attached to a deleted message are removed from storage. A document attached to a deleted message is no longer shown in the conversation, but the file stays in storage until the Group is deleted or you ask us to delete it. Group Owners and Admins may delete messages posted by other Members for moderation purposes.

6.5 No Endorsement; No Guarantee of Accuracy

Groupanda does not pre-screen, verify, endorse, or assume any responsibility for User Content. Content posted by Users represents the views and opinions of the respective Users and does not represent the views of Groupanda. We do not guarantee the accuracy, completeness, reliability, or usefulness of any User Content. You rely on User Content at your own risk. We act as a hosting service provider within the meaning of applicable laws, including the EU Digital Services Act.

6.6 No Guarantee of Content Preservation

Groupanda does not guarantee that any Content you post will be stored indefinitely or that it will remain available. While we take reasonable measures to maintain the availability of Content, you are solely responsible for maintaining your own backup copies of any Content you consider important. Groupanda shall not be liable for any loss or damage resulting from the deletion, corruption, or failure to store any Content.

6.7 Restrictions on Platform Use

You must not, and must not enable or allow any third party to: decompile, reverse engineer, disassemble, or attempt to derive the source code of any part of the Platform; circumvent any technical limitations or security measures of the Platform; use the Platform to develop a competing product or service; or use automated systems (bots, scrapers, crawlers) to access the Platform without express written permission.

7. Prohibited Content and Conduct

You agree not to use the Platform to post, transmit, or facilitate any of the following:

7.1 Illegal Content and Sanctioned Activities

• Content that violates any applicable law or regulation, including but not limited to laws of the European Union and the Republic of Poland.
• Child sexual abuse material (CSAM) or any content depicting the sexual exploitation of minors. This is subject to zero tolerance and immediate reporting to authorities.
• Content that facilitates or promotes terrorism, human trafficking, or organized crime.
• Any dealings, transactions, or engagement with persons or entities located in, or products originating from, sanctioned jurisdictions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), or with persons designated on sanctions lists maintained by the United States, European Union, United Kingdom, or United Nations.

7.2 Harmful Content

• Content that incites hatred, discrimination, or violence against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Threats of violence, harassment, bullying, stalking, or doxxing (publishing private information of others without consent).
• Content promoting self-harm or suicide.
• Graphic violence, gore, or content intended to shock or disturb.

7.3 Deceptive and Fraudulent Content

• Scams, fraud, phishing, or social engineering attempts.
• Pyramid schemes, Ponzi schemes, pump-and-dump schemes, or any other financial fraud.
• Impersonation of any person or entity, or misrepresentation of your affiliation with any person or entity.
• Deliberate misinformation that poses a risk to public health or safety.

7.4 Intellectual Property Violations

• Content that infringes upon the copyrights, trademarks, patents, or other intellectual property rights of any third party.
• Distributing copyrighted material without authorization (piracy).

7.5 Privacy Violations

• Sharing personal data of third parties without their consent.
• Non-consensual intimate imagery.

7.6 Technical Abuse

• Malware, viruses, spyware, ransomware, or any malicious code.
• Attempting to gain unauthorized access to the Platform, other Users’ accounts, or connected systems.
• Circumventing rate limits, access controls, or other security measures.
• Automated scraping, crawling, or data harvesting from the Platform without express written permission.

7.7 Payment Processor-Restricted Activities

Groups that run paid memberships through the Platform must comply with the Payment Processor’s restricted and prohibited businesses policies, including Stripe’s Prohibited and Restricted Businesses List, the Stripe Services Agreement, and all applicable card network rules (Visa, Mastercard, and others). Without limiting the foregoing, the following activities are prohibited in paid Groups:

• Sale or promotion of illegal drugs, controlled substances, or drug paraphernalia.
• Adult content, pornography, or escort services.
• Online gambling, sports betting, or fantasy sports (unless properly licensed and pre-approved by Stripe).
• Sale of weapons, ammunition, or explosives.
• Unregistered securities, investment advice without proper licensing, or cryptocurrency trading signals presented as financial advice.
• Multi-level marketing, get-rich-quick schemes, or deceptive business opportunities.
• Any activity that violates applicable sanctions or export control laws.
• Attempting to evade or circumvent card network chargeback monitoring programs.
• Providing false, manipulated, or misleading information to the Payment Processor regarding your identity, business, or the nature of transactions.

Groupanda may suspend any Group with immediate effect if its content or activities violate the Payment Processor’s policies or pose a risk to Groupanda’s relationship with any Payment Processor or card network. We give the reasons no later than when the suspension takes effect (Section 8.5). Removing a Group permanently or terminating the Group Owner’s account follows Section 10.9 where the Group Owner is a business user.

7.8 Other Prohibited Conduct

• Grooming, recruiting for cults, extremist organizations, or criminal enterprises.
• Spam or unsolicited bulk messaging.
• Using the Platform to conduct or promote any activity that would violate these Terms if conducted on the Platform.

8. Moderation and Enforcement

8.1 Platform-Level Moderation

Groupanda reserves the right, but is not obligated, to review User Content and take enforcement action. Enforcement steps may include, depending on the severity of the violation:

• Issuing a warning to the User.
• Removing or disabling access to specific Content.
• Temporarily suspending the User’s account or access to specific features.
• Permanently terminating the User’s account.
• Suspending or permanently removing a Group.
• Reporting the violation to law enforcement or relevant authorities.
• Taking any other action necessary to protect the integrity of the Platform, its Users, or third parties (including Payment Processors and card networks).

In cases of severe violations (including but not limited to CSAM, terrorism, imminent threats of violence, or Payment Processor policy violations), Groupanda may remove Content or suspend an account or a Group with immediate effect. Section 8.5 describes the reasons we give, and Section 10.9 the notice we give before ending our service to a Group Owner who is a business user.

8.2 Group-Level Moderation

Group Owners and Admins are responsible for moderating Content within their Groups. Available moderation tools include: banning a Member (which revokes access and cancels their subscription), muting a Member (which prevents them from sending messages while preserving access), and deleting individual messages.

Group Owners are the first line of moderation for their communities. Groupanda does not actively monitor Content within Groups but will respond to reports of violations.

8.3 Reporting Violations

Anyone may report Content or conduct that violates these Terms or the law, using the Report option in the app or by contacting us at hello@groupanda.com. Groupanda will review reports of objectionable content and take appropriate action (including removal of content and ejection of the offending user) within 24 hours of receiving a report. We will review reports and take appropriate action in accordance with applicable law, including the EU Digital Services Act.

A report of illegal content should contain:

• an explanation of why you consider the Content illegal;
• where the Content is, precise enough for us to find it (for example the Group, the Channel and the message, or a screenshot);
• your name and email address, except in a report of content that may relate to the sexual abuse or sexual exploitation of children, which you may send without them;
• a statement that you believe in good faith that the information and allegations in the report are accurate and complete.

When a report includes your email address, we confirm that we received it, and we tell you our decision and how you can challenge it.

8.4 Appeals

Users who believe their account or Content was wrongly moderated, and people who reported Content and disagree with our decision, may submit an appeal to hello@groupanda.com, explaining their position. A person at Groupanda reviews every appeal. We will review appeals and respond within a reasonable timeframe. If we find that a decision was wrong, we reverse it without undue delay. This does not affect your right to go to court or to use other remedies available under the law.

8.5 Statement of Reasons

If we remove Content or disable access to it, restrict its visibility, suspend or terminate an account, or suspend or remove a Group, we tell the affected User, no later than when the measure takes effect: what we did and its scope and duration, the facts and circumstances we relied on, whether the decision was taken on the basis of a report (without naming the person who reported), whether automated means were used, the provision of these Terms or of the law the decision is based on, and how the User can challenge it (Section 8.4). We do not give a statement of reasons only where the law prohibits it.

8.6 How We Moderate

Decisions on reports and enforcement at Platform level are made by people at Groupanda after reviewing the Content or conduct concerned. We do not use automated tools to assess Content or to make moderation decisions. Technical limits that apply automatically to every account, such as a limit on how many Groups an account can create per day and rate limits on requests, do not assess Content. Within a Group, the Group Owner and Admins moderate with the tools described in Section 8.2, and those decisions are theirs.

8.7 Point of Contact

Our single point of contact for the authorities of the EU Member States, the European Commission and the European Board for Digital Services, and for Users, under Articles 11 and 12 of the EU Digital Services Act, is hello@groupanda.com. You can write to us in English or Polish.

8.8 Threats to Life or Safety

If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, we promptly inform the law enforcement or judicial authorities of the Member State or Member States concerned and provide all relevant information available to us.

9. Payments and Subscriptions

9.1 Platform Role

Groupanda acts as a SaaS platform providing community workspace tools, not as a seller of content or goods. When you pay a membership fee to join a paid Group, you are paying the Group Owner for access to their community workspace. Your contractual relationship for that transaction is with the Group Owner, not with Groupanda: the Group Owner is the seller of the Plan, and the payment is charged on the Group Owner’s own Stripe account. Groupanda provides the workspace infrastructure and payment processing through the Payment Processor, and collects a platform fee for this service.

9.2 Payment Processing

All payments on the Platform are currently processed by Stripe, Inc. By making a payment, you also agree to Stripe’s Terms of Service (available at stripe.com/legal). Groupanda does not store, process, or have access to your payment card details. All payment information is handled exclusively by the Payment Processor.

Groupanda reserves the right to change, add, or remove payment processing providers at any time. References to Stripe in these Terms shall apply equally to any successor or additional payment processor. We will notify Users of material changes to payment processing arrangements.

9.3 Subscription Terms

Automatic Renewal: Subscriptions, whether monthly or yearly, automatically renew at the beginning of each billing period. You will be charged the applicable subscription price unless you cancel before the renewal date.

First Payment: The first payment for a Plan is charged at checkout.

Cancellation: You may cancel the renewal of a Subscription at any time in your settings. You keep access to the Channels of that Plan until the end of your current paid period and remain a Member of the Group. Until that date, you can undo the cancellation and the Subscription continues. When the paid period ends, you lose access to the Channels of that Plan. Canceling does not by itself give a refund for the rest of the period. This does not affect your statutory rights (Section 9.8) or a refund the Group Owner chooses to give (Section 9.7).

Switching Plans and Billing Periods: A Member with a monthly Subscription can switch to yearly billing of the same Plan, and a Member can switch to another Plan with the same billing period. The switch takes effect from the end of the current paid period, without proration, and is made in the web app.

Discount Codes: A Group Owner may offer discount codes for Subscriptions. A Member enters the code in the Stripe checkout. The Group Owner sets the discount and how long it applies.

One-Time Payments: A one-time payment for a Plan has no renewal date and grants you access to the Channels of that Plan, subject to the Group remaining active and your compliance with these Terms and any Group-specific rules.

9.4 Price Changes

Group Owners may change the price of a Plan at most once every 60 days for each Plan and billing period. When a price change occurs:

• Existing subscribers affected by the price change receive at least 7 days’ notice before the new price takes effect.
• New subscribers are immediately charged the new price.
• One-time payment holders are not affected by price changes.

9.5 Free-to-Paid Conversion

If a Group Owner converts a free Group to a paid Group, existing Members remain Members of the Group. Channels that the Group Owner assigns to Plans become available only to Members holding one of those Plans. Channels open to all Members remain available.

9.6 Platform Fee

Groupanda charges a base platform fee of 6% on each Subscription payment and One-Time Payment processed through the Platform. The fee is calculated on the amount the Member actually pays, after any discount. It is deducted from the payment, and the rest of the payment stays on the Group Owner’s Stripe account. The Payment Processor’s fees are borne by the Group Owner and are deducted from the Group Owner’s balance on that account. Groupanda reserves the right to negotiate individual fee arrangements with specific Group Owners.

Any change to the base platform fee will be communicated to Group Owners at least 15 days before it takes effect, unless Regulation (EU) 2019/1150 allows a shorter period (Section 16). A Group Owner may terminate their agreement with Groupanda before the change takes effect.

9.7 Refunds

Since the contractual relationship for Group membership fees is between the Member and the Group Owner, refund requests should be directed to the Group Owner. Group Owners may process refunds through their Stripe Dashboard. Groupanda is not a party to refund disputes between Members and Group Owners.

A full refund results in immediate revocation of the access the refunded payment gave. A partial refund does not change access.

Groupanda reserves the right to suspend or terminate a Group Owner’s account if their Group generates an excessive number of refund requests, chargebacks, or disputes, as this may indicate a violation of these Terms or the Payment Processor’s policies.

9.8 Right of Withdrawal (EU Consumers)

The contract for a Plan is concluded between you and the Group Owner, who is the seller (Section 9.1). If the Group Owner acts as a trader, that is in the course of a business, and you are a consumer, you have a statutory right to withdraw from that contract within 14 days of its conclusion without giving any reason. To withdraw, inform the Group Owner of your decision with a clear statement before the period ends, for example in a direct message on the Platform or through the contact details the Group Owner provides.

Before checkout, the Platform asks you to confirm that you want access to start immediately. If access started at your express request before the end of the withdrawal period and you then withdraw, you pay for the service provided up to the moment you informed the Group Owner of your withdrawal, in proportion to the price; for a Subscription, the proportion is calculated from the price of the current billing period. The Group Owner refunds the rest of the payment through Stripe without undue delay and in any case within 14 days of receiving your statement.

If the Group Owner does not act as a trader, the statutory right of withdrawal may not apply to that contract. You can still ask the Group Owner for a refund (Section 9.7). Nothing in these Terms limits the rights you have as a consumer under the law of your country of residence.

10. Additional Terms for Group Owners

10.1 Stripe Connect and Platform Provider Agreement

To enable paid memberships for a Group workspace, the Group Owner must create a Stripe Express Connected Account through the Platform. By doing so, the Group Owner agrees to Stripe’s Connected Account Agreement and any applicable Stripe terms, including the Stripe Services Agreement.

These Terms constitute the “Platform Provider Agreement” as referenced in the Stripe Connected Account Agreement. By accepting these Terms and creating a Connected Account, you acknowledge that Groupanda may perform Activity (as defined by Stripe) on your Stripe Account on your behalf, including creating checkout sessions, managing subscriptions, and processing payouts, as described in these Terms.

Stripe’s acquirer disclosure, which identifies the financial institutions responsible for processing card payments, is available at stripe.com/legal/acquirer-disclosure. By using Stripe through the Platform, you acknowledge receipt of this disclosure.

10.2 Owner Responsibilities

As a Group Owner operating a paid community workspace, you are responsible for:

• Ensuring that the content and activities within your Group comply with these Terms, applicable law, the Payment Processor’s policies (including the Stripe Prohibited and Restricted Businesses List), and applicable card network rules (Visa, Mastercard, and others).
• Responding to refund requests from Members of your Group.
• If you act as a trader towards Members who are consumers: meeting your obligations under consumer protection law, including the information you must give before the contract is concluded, the right of withdrawal (Section 9.8), and refunds, which you process through Stripe.
• Providing accurate, current, and complete information during Stripe onboarding and identity verification, and promptly updating such information if it changes.
• Promptly notifying Groupanda at hello@groupanda.com of any material changes to your business, including changes to business type, legal entity, ownership, business address, or the nature of activities conducted in your Group.
• Complying with all applicable tax obligations in your jurisdiction.
• Setting fair and transparent pricing for your Group.
• Using Stripe’s name, logo, and trademarks only in accordance with Stripe’s Marks Usage Terms (available at stripe.com/legal/marks).

10.3 Platform Monitoring

Groupanda is required by its Payment Processor to monitor Connected Accounts for ongoing risk. Accordingly, Groupanda reserves the right to review, audit, and monitor the activity of any Connected Account and its associated Group to ensure compliance with these Terms, the Payment Processor’s policies, and applicable card network rules. This includes reviewing Group content, transaction patterns, chargeback rates, and refund activity.

If Groupanda identifies activity that poses a risk to the Platform, the Payment Processor relationship, or card network compliance, we may, with immediate effect, suspend the Group, restrict payment processing, or disable the Connected Account, and we give the reasons no later than when the measure takes effect. We may also terminate the Group Owner’s account. For a Group Owner who is a business user, termination requires the notice set out in Section 10.9, except in the cases listed there.

10.4 Invoicing

Members with a Subscription receive invoices issued by Stripe on the Group Owner’s Stripe account and can view them in their billing portal. No invoice is issued for a One-Time Payment. Groupanda issues VAT invoices to Group Owners for the platform fee charged on their transactions.

10.5 Payouts

Payouts to Group Owners are processed automatically through Stripe with the delay period set by Stripe. Groupanda does not control payout timing, holds, or restrictions imposed by Stripe. Any issues with payouts should be resolved with Stripe directly.

10.6 Chargebacks and Disputes

The Group Owner bears full responsibility for chargebacks and payment disputes arising from transactions in their Group. Excessive chargebacks may result in:

• Suspension or termination of the Group Owner’s account on the Platform.
• Suspension or termination of the Group Owner’s Stripe Connected Account (at Stripe’s discretion).
• Liability for all chargeback fees and associated costs.
• Placement in card network chargeback monitoring programs, which may result in additional fees, restrictions, or termination of payment processing.

10.7 Stripe Account Suspension or Deauthorization

If a Group Owner’s Stripe Connected Account is suspended, restricted, or deauthorized (whether by Stripe or by Groupanda):

• Subscriptions in the affected Group are set to expire at the end of their current paid period and do not renew.
• Members retain access to the Group until the end of their current paid period.
• No new subscriptions can be created until the issue is resolved.
• If the Stripe account becomes active again, the Group can accept new subscriptions. A subscription that was already set to end does not resume automatically; the Member can subscribe again.

Groupanda does not assume responsibility for any losses incurred by Group Owners or Members as a result of Stripe account suspension, restriction, or deauthorization.

10.8 Indemnification

The Group Owner agrees to indemnify, defend, and hold harmless Groupanda, its owner, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• The Group Owner’s breach of these Terms or the Payment Processor’s terms.
• Content posted within the Group Owner’s Group.
• Chargebacks, refund disputes, or payment-related claims from Members.
• Any violation of applicable law by the Group Owner or within their Group.
• Any claim by a Payment Processor, card network, or regulatory authority related to the Group Owner’s activities.

10.9 Group Owners as Business Users

If you use the Platform as a Group Owner in the course of a trade, business, craft or profession, you are a business user within the meaning of Regulation (EU) 2019/1150, and the following applies to you in addition to the rest of these Terms:

• Restriction and suspension: if we restrict or suspend your Group, the sale of your Plans, your Connected Account on the Platform or your account, we give you a statement of the reasons no later than when the restriction or suspension takes effect.
• Termination: if we decide to end our whole service to you, we give you a statement of the reasons at least 30 days before the termination takes effect. This notice period does not apply where we are subject to a legal or regulatory obligation to end the service in a way that does not allow us to respect it, where we exercise a right of termination for an imperative reason under national law that complies with EU law, or where you have repeatedly breached these Terms. In those cases we give you the statement of reasons without undue delay.
• Your response: you can clarify the facts and circumstances by replying to our statement or by writing to hello@groupanda.com (Section 8.4). If we reverse a restriction, suspension or termination, we restore your access without undue delay.
• Ranking: the main parameters of the order of results in group search are described in Section 5.7.
• Changes to these Terms: Section 16.

We do not give a statement of reasons only where the law prohibits it.

11. Account Suspension and Termination

11.1 By Groupanda

We may suspend or terminate your account if:

• You violate these Terms.
• Your activities pose a risk to the Platform, other Users, or third parties (including Payment Processors and card networks).
• We are required to do so by law or a valid legal order.

A suspension may take effect immediately. We tell you the reasons no later than when the suspension or termination takes effect (Section 8.5). If you are a Group Owner who is a business user, we terminate your account only with at least 30 days’ notice, except in the cases listed in Section 10.9.

11.2 By You

You may request deletion of your account at any time through the Platform settings. We complete the deletion within 30 days. If you own an active Group, you must delete that Group before your account can be deleted. Upon account deletion:

• Your profile data (email, name, avatar, etc.) is permanently deleted.
• Your messages remain visible in Groups but are anonymized: they will be attributed to “Deleted User” rather than your name or nickname.
• Active subscriptions are canceled.
• Transaction records are retained for accounting and legal purposes.
• Media files you uploaded (images, documents, voice messages) are removed from Group conversations. The stored files are deleted as well if you request it by contacting us at hello@groupanda.com.

11.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. Sections of these Terms that by their nature should survive termination (including but not limited to Sections 6.2, 7, 10.8, 12, 13, and 14) shall survive.

12. Intellectual Property

12.1 Platform Ownership

The Platform, including its source code, design, features, branding, logos, and all associated intellectual property, is owned by GP SOFTWARE MATEUSZ KLEMCZAK. Nothing in these Terms grants you any right to use Groupanda’s name, logo, or branding without our prior written consent.

12.2 User Content

As stated in Section 6.2, Users retain ownership of their Content. The license granted to Groupanda is limited to what is necessary to operate the Platform.

12.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Platform, you grant Groupanda a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

13. Limitation of Liability and Disclaimers

13.1 Platform Provided “As Is”

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by applicable law and subject to Section 13.6.

13.2 No Guarantee of Availability

We do not guarantee that the Platform will be available at all times, uninterrupted, error-free, or secure. We may perform maintenance, updates, or modifications that temporarily affect availability.

13.3 No Responsibility for User Content

Groupanda is not responsible for any User Content posted on the Platform. We do not pre-screen, monitor, verify, or endorse User Content. Users are solely responsible for the Content they post and the consequences thereof.

13.4 No Responsibility for Payment Processors

Groupanda is not responsible for any actions, decisions, delays, or failures by any Payment Processor (including Stripe), including but not limited to: account verification requirements, account suspensions or restrictions, payout delays or holds, payment processing errors, and changes to the Payment Processor’s terms, fees, or policies. Issues with Stripe should be directed to Stripe’s support.

13.5 No Financial or Legal Advice

Groupanda does not provide financial, legal, investment, tax, or professional advice. Content shared in Groups represents the views of individual Users and Group Owners and should not be relied upon as professional advice.

13.6 Limitation of Liability

To the maximum extent permitted by applicable law, Groupanda’s total aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the greater of: (a) the total amount of fees paid by you to Groupanda (i.e., platform fees, not payments to Group Owners) in the twelve (12) months preceding the claim; or (b) EUR 100.

In no event shall Groupanda be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of the cause of action or theory of liability.

The limitations and exclusions in this Section 13 and elsewhere in these Terms do not apply to damage caused intentionally or through gross negligence, and they do not exclude or limit any rights that cannot be excluded or limited under applicable law, including the statutory rights of consumers, such as the right to a digital service that conforms with the contract.

13.7 Force Majeure

Groupanda shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, wars, government actions, power outages, internet failures, or third-party service outages (including Stripe and Supabase).

14. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read and understood our Privacy Policy. The Privacy Policy is available at https://groupanda.com/privacy-policy/.

15. Communications

By creating an account, you consent to receive the following communications from Groupanda:

• Transactional emails related to your account and subscriptions (e.g., email verification codes and price change notices).
• In-app notifications regarding your Groups, messages, and account activity.
• Push notifications (if you have enabled them on your device). You may disable push notifications at any time through the Platform settings or your device settings.

Groupanda does not send unsolicited marketing emails or newsletters. We will never share your email address with third parties for marketing purposes.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on the Platform with the date of the update and the date on which they take effect, and we will inform you of material changes through the Platform (via in-app notification and/or email).

Changes take effect when the updated Terms are posted, unless the law requires a notice period. In particular:

• If you are a business user within the meaning of Regulation (EU) 2019/1150, changes take effect no earlier than 15 days after we notify you of them, unless that Regulation allows a shorter period. You may terminate your agreement with Groupanda before the changes take effect.
• Changes that are less favorable to Members with a paid Subscription take effect from the start of their next billing period, and those Members may cancel the Subscription before that period begins.

Your continued use of the Platform after the updated Terms take effect constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform and delete your account.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Poland, without regard to conflict of law principles. Where EU regulations (including the Digital Services Act and the General Data Protection Regulation) apply, they take precedence over conflicting provisions of Polish law.

17.2 Dispute Resolution

Any disputes arising from or in connection with these Terms shall be submitted to the jurisdiction of the courts of Poznań, Poland, unless mandatory consumer protection laws of your country of residence provide otherwise.

17.3 Out-of-Court Dispute Resolution for Consumers

If you are a consumer, you may use out-of-court methods of resolving disputes. In Poland, these include help from a municipal or district consumer ombudsman and from consumer organizations. Information about these methods and the list of entities entitled to resolve consumer disputes out of court are available on the website of the Office of Competition and Consumer Protection (UOKiK) at uokik.gov.pl.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms for Group Owners (including the Payment Processor’s terms), constitute the entire agreement between you and Groupanda regarding the Platform.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Groupanda may assign its rights and obligations without restriction.

19. Contact Information

If you have any questions about these Terms, please contact us at: